Customer Experience Associate

As a Customer Experience Associate at the Express w/Gas Station, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.  

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way 
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them 
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer 
• Ensure customers have an extraordinary experience while shopping 
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation 

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! 

Job Qualifications 

• Able to learn and adapt to current technology needs 
• Able to think quickly on the spot to answer customer questions 
• Able to take initiative  
• Able to share brand knowledge 

We offer the following benefits for this position: 

• Holiday Premium Pay (Double Pay) 
• Mass Transportation Reimbursement 
• Associate Transfer Program (ATP) 
• Paid Military Leave 
• Personal Accident Insurance 
• FMLA & Administrative Leave  
• Take advantage of our tax-free shopping privileges on all Exchange merchandise
• Employee Assistance Program (EAP) 

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details. 

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

• Excellent attention to detail 
• Willing to cross-train and work in other areas of the store, as needed 
• Must possess a welcoming and helpful attitude toward customers and other team members 
• Excellent communication skills 
• Basic computer skills 
• Previous Convenience Store/Gas Station experience preferred  

This is an INTERMITTENT (INT) position with a projected maximum of 24 hours per week.

The following is the requested availability for a two-week Pay Period (PP)

Saturday (Start PP)  OFF
Sunday  OFF
Monday  6am - 12pm
Tuesday  10am - 3pm
Wednesday  6am - 12pm
Thursday  6am - 12pm
Friday  OFF

Saturday  10am - 3pm
Sunday  OFF
Monday  6am - 12pm
Tuesday  OFF
Wednesday  6am - 12pm
Thursday  6am - 12pm
Friday (End PP)  OFF

*Schedule subject to change per operational needs.