Customer Experience Specialist - Firearms

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.  With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate – Firearms at the Exchange?

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
• Ensure customers have an extraordinary experience while shopping.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST BE AT LEAST 21 YEARS OLD FOR THIS POSITION! APPLYING FOR THIS POSITION MEANS THAT YOU AGREE TO AND CAN PASS A DRUG TEST BEFORE HIRING. POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE AND EARN TOWARDS RETIREMENT. MUST BE ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. PROFICIENCY IN MICROSOFT EXCEL PROGRAM AND KNOWLEDGE OF ASAP IS PREFERRED. ABLE TO LIFT 40 LBS AND MORE DETAIL ORIENTED. HAS A POSITIVE ATTITUDE AND A TEAM PLAYER. PREDOMINATELY WORKS AT THE FT WAINWRIGHT MAIN STORE GUN COUNTER, FIREARMS AND AMMUNITION. MUST BE 21 YEARS OLD OR OLDER TO HOLD THIS POSITION.

Additional Qualifications/Requirements:
Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative 
• Able to share brand knowledge

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous knowledge and experience with firearms preferred