Supervisory Customer Experience Associate

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Supervisor – Hardlines at the Exchange?

• Greet every customer with eye contact and smile in your authentic way.
• Ensure customers have an extraordinary experience while shopping.
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas.
• Lead a culture of accountability through clear expectations.
• Promote a positive team and customer centric culture.

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST BE 21+ YEAR OF AGE TO APPLY. MUST BE AVAILABLE MORNINGS, NIGHTS, WEEKENDS, AND HOLIDAYS. POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. MUST BE ABLE TO WORK FACILITY NEEDS HOURS TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. MUST BE 21 YEARS OLD TO APPLY. HAS A POSITIVE ATTITUDE, A TEAM PLAYER, AND EXCELLENT COMMUNICATION SKILLS. THE POSITION IS LOCATED AT EIELSON MAIN STORE GUN COUNTER

Additional Qualifications/Requirements:
Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative 
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous retail experience preferred