Health Center Support Specialist - Bilingual Spanish/English

In this role, the Health Center Support Specialist will work directly with patients and assist with the intake eligibility determination process for the clinic.

Hours would be in clinic Monday through Thursday 8:00 a.m. - 4:00 p.m.

• Assist with patient intake, scheduling, and follow-up to ensure continuity of care. 

• Support and promote clinic programs, processes, and services, reducing barriers to care. 

• Oversee clinic processes such as eligibility, missed appointments, late arrivals, and patient assistance programs to improve access to care, patient experience, and health outcomes. 

• Schedule specialty care appointments and connect patients to insurance application support. 

• Advocate for patient needs and link to resources. 

• Maintain accurate documentation in EHR and other systems. 

• Track data and assist with grant reporting. 

• Conduct outreach for preventive services (e.g., screenings, vaccinations, advanced directives). Reduce barriers to ensure completion of appointments as well as improved ambulatory quality composite metrics. 

• Assist with medication and vaccination applications for patient assistance programs. 

• Facilitate health promotion activities aligned with patient needs and funding requirements. 

• Perform SDOH screenings (housing, food, transportation, employment) and connect patients to appropriate resources. 

• Provide culturally responsive peer support and education, including home visits when needed. 

• Collaborate with staff to reduce cultural and language barriers in the ambulatory clinic setting. 

• Promote culturally safe, trauma-informed practices and cultural humility among staff. 
• Collaborate with grant/state partners to align care coordination with program goals. 
• Coordinate with external organizations to reduce barriers and improve access to care. 

• Clinical office environment with direct patient interaction. 
• Occasional travel for home visits. 
• Flexible hours may be required to meet patient and clinic needs. 
• Ability to sit for most of the workday; occasional lifting up to 10 lbs. 
• Operates all equipment necessary to perform job duties. 

• High School Graduate, or  
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), and 
• Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health or Completion of program within one year of employment. 

N/A

• Two years of community health or community service experience.
• One year experience in a clinical setting.
• Strong customer service and interpersonal skills  
• Effective written and verbal communication  
• Critical thinking and problem-solving  
• Discreet handling of sensitive information  
• Understanding of cultural humility and trauma-informed care  
• Able to work independently and in teams  
• Proficient with Microsoft Office  
• Knowledge of EHR system

• Bilingual/multilingual preferred.  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.