Intervention Specialist Lead

• Full time, 40-hour position
• Requires availability for 4, 8, & 12 hour day and night shifts
• Normal Day shift - 7 a.m. to 7 p.m.
• Normal Night shift - 7 p.m. - 7 a.m.
• The Lead may be required to work a mix of Day and Night shifts. The Lead schedule may incorporate overlapping shifts with another teammate to provide ample patient coverage
• All Inpatient Intervention Specialists may be required to work a rotation of weekend shifts
• The Intervention Specialist Lead may be scheduled for shift gaps or call offs to ensure ongoing patient coverage.

The Lead supports leadership by providing onsite guidance and support to the team responsible for inpatient care for individuals who have experienced recent trauma. This role assists with on-call schedules, fosters collaboration with internal and external stakeholders, coordinates hospital and trauma clinic schedules, ensures data quality, monitors productivity, and fulfills other key responsibilities under the direction of the leadership team.

• Full-time position (40 hours per week), with flexibility to cover all shifts as needed. 

• Availability to work days, evenings, nights, weekends, and holidays. 

• Reliable, punctual, and open to learning. 

• Familiarity with and experience working in the designated service area. 

• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care. 

• Passion for and dedication to serving the community. 

• Excellent communication, collaboration, and rapport-building skills. 

• Empathy-driven, service-oriented attitude. 

• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors. 

• Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

High School Diploma or GED. 

Associate’s Degree 

N/A

Minimum of three years' experience in social services.  

Three or more years of experience in social services. 

• Strong verbal and written communication skills. 

• Ability to work collaboratively within a team and independently. 

• Proficiency in Microsoft Office Suite. 

• Strong organizational skills. 

• Ability to handle difficult conversations and maintain professionalism. 

• Willingness to adapt to evolving job responsibilities. 

• Previous supervisory experience. 

• Experience working with trauma-affected populations. 

• Bilingual  

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.