Practice Manager, II Charlois Blvd Urology

M-F, 8-5

Lead operations for a high-volume, complex, multi-site physician practice that includes both ambulatory and procedural care. Responsible for advancing patient access, operational efficiency, and quality of care. This role requires a strong leader who can oversee day-to-day operations, lead teams through change, and implement practical solutions to improve workflows, team effectiveness, and patient experience.

• Provide administrative leadership in the development, interpretation, and execution of policies, procedures, and long-range operational plans

• Oversee day-to-day clinic operations at Charlois Boulevard Urology Clinic; collaborate with Urology leaders on coordination of activities at all Urology locations in the Wake Area: MP Elm (GSO), N. Wilkesboro, Hickory, Lexington, High Point, and the Comprehensive Cancer Center.

• Optimize access and scheduling (provider templates, overbooks/add-ons, procedural scheduling, and infusion scheduling standards)

• Manage surgery operations, including surgery scheduling and departmental block utilization, reporting across facilities

• Lead new patient referral team and oversee new patient referral processes: monitor turnaround times, conversion rates, and leakage metrics

• Contribute to financial oversight through budget preparation, MOR reporting, variance analysis, and expense management

• Apply Agile methodologies (iterative improvements, stand-ups, backlog prioritization) to enhance clinic workflows and throughput

• Lead change management initiatives, ensuring adoption of new processes, technologies, and service line standards

• Establish staffing plans, schedules, and resource allocation to ensure efficient, patient-centered care delivery

• Build strong cross-functional partnerships (Radiology, Piedmont Stone, marketing, business development, etc.) and standardize workflows across subspecialties

• Maintain and improve patient experience, resolving complaints related to care, billing, and service

• Lead HR functions: hiring, onboarding, training, performance management, coaching, and employee relations

• Produce and analyze operational and financial reports, identifying trends and recommending corrective actions

• Support provider productivity to meet or exceed volume and quality targets

• Ensure compliance with OSHA, CLIA, HIPAA, and coding requirements, and support quality initiatives

• Serve as a liaison between leadership, providers, staff, and external partners to drive alignment and problem resolution

• Oversee facility operations and safety planning, including emergency preparedness and maintenance coordination

• Uphold organizational values, policies, and ethical standards

• Bachelor’s degree in Healthcare Administration, Business, or related field

• Minimum of 3 years of healthcare or business management experience, preferably in a multi-site setting

• Equivalent combination of education and experience considered

• Strong leadership, communication, and interpersonal skills

• Working knowledge of practice management systems, EHRs, and Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Demonstrated financial acumen (budgeting, reporting, variance analysis)

• Experience with Agile practices and structured change management methodologies

• Excellent problem-solving, decision-making, and organizational skills

• Ability to lead and motivate teams in a fast-paced, multi-site environment

• Self-directed with the ability to work independently and collaboratively

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.