Radiology Scheduling Specialist (Call Center) - Atrium Health Charlotte - Airport Center Parkway FT Days

Weekdays, Mon - Fri., 9am-5:30pm; Training at Airport Center; possibility to work remote after training (approx. 6 months)

Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams. Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities. Communicates exam preparation and procedure information to patients or ordering physician offices. Communicates exam protocol to physicians and office staff. Gathers and documents pertinent patient information to ensure compliance with safety standards. Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided.

• Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool.
• Gathers and documents pertinent patient information to ensure compliance with safety standards.
• Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.
• Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.
• Communicates exam preparation instructions at the time of scheduling.
• Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.
• Participates in process improvement initiatives as needed.

Ability to sit or stand for long periods of time using a telephone headset and a computer. Work in safe manner. Ability to work as part of a team, flexible, and work at a fast pace.

High School Diploma or GED required. Medical terminology specific to radiology preferred. 2 years of customer service experience required; previous scheduling experience in a medical environment preferred. Working knowledge and experience with Microsoft Office products preferred.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.