L2 Support Engineer – Active Monitoring & Application Support

Pakistan·Lahoremid

OtherL2 Support Engineer

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Quick Summary

Overview

L2 Support Engineer – Active Monitoring & Application Support Location: Lahore Shift: 6:00 PM - 3:00 AMExperience: 2–4 Years We are hiring L2 Support Engineers to manage production monitoring, handle L1 escalations, and resolve complex application, database, and infrastructure issues.

Key Responsibilities

Monitor systems using Datadog, Grafana, CloudWatch, PagerDuty and respond to alerts Own incidents end-to-end, ensuring resolution within SLAs Analyze logs (ELK, Splunk, Graylog) and troubleshoot application/performance issues Investigate database…

Technical Tools

awsazuredatadogdockergcpgrafanajirakafkakubernetesmongodbmysqlpostgresqlpythonredissplunkci-cdecommercefintechnetworkingsaas

Responsibilities

~1 min read

→ Monitor systems using Datadog, Grafana, CloudWatch, PagerDuty and respond to alerts
→ Own incidents end-to-end, ensuring resolution within SLAs
→ Analyze logs (ELK, Splunk, Graylog) and troubleshoot application/performance issues
→ Investigate database issues (PostgreSQL, MySQL, MongoDB, Redis)
→ Troubleshoot cloud and infra (AWS, Azure, GCP; networking, DNS, VPN, TLS)
→ Understand workflows to identify root causes across application and business logic
→ Maintain documentation (runbooks, SOPs, RCA, handovers)

Requirements

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2–4 years in L2/Application Support or NOC roles
Strong in log analysis, monitoring tools, and cloud platforms (GCP preferred)
Knowledge of databases, networking fundamentals, and scripting (Bash/Python/PowerShell)
Experience with ticketing tools (Jira SM, ServiceNow) and Git
Bachelor's degree in CS/IT or related field