Order Entry Clerk

Italy - Romeentry

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Quick Summary

Overview

JOB DESCRIPTION: You will be the first point of contact for our customers, supporting them via phone and email.

Technical Tools

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You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

Responsibilities

~1 min read

→Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
→Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
→Build and maintain a solid understanding of the company’s products and services
→Identify customer needs and clearly communicate relevant information to internal service and technical departments
→Accurately record customer interactions using internal systems and data entry tools

Technical Diploma or equivalent qualification (approximately 12 years of education)
At least 2 years of experience in a customer service or contact center environment
Confidence in handling customer interactions by phone and email
Ability to navigate computerized systems and learn new applications quickly
Strong communication skills, problem‑solving mindset, and customer‑focused attitude