MA - RN Clinical Lead

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We're looking for a passionate Registered Nurse to join our team as an RN Clinical Lead. This role will report directly into the Director of Nursing. This is a Full-Time Hybrid opportunity based in Boston, Massachusetts.

The RN Clinic Lead at Abby Care plays a crucial role in managing and supporting our clinical team, ensuring the highest standards of patient care and clinical excellence. This role requires a seasoned professional with a background in field case management, excellent communication skills, and the ability to provide positive and constructive feedback. The RN Clinic Lead oversees order management, supports nurses in the field, and ensures compliance with clinical standards and documentation practices.

• Supervise RN Case Managers, including conducting at least monthly one-on-one meetings and implementing Performance Improvement Plans (PIPs) as needed.

• Create and execute plans for new hire training and orientation.

• Conduct weekly IDT/POD meetings to review clinical practices and address concerns.

• Oversee weekly billing memos, delegating and following up with RN Case Managers as appropriate.

• Escalate concerns to the Clinical Nurse Manager or DON when clinical support is needed.

• Place and receive orders in alignment with RN Case Manager directives.

• Oversee the upload of orders to the Electronic Medical Records (EMR) system.

• Conduct Start of Care (SOC) reviews and ensure the adequacy of Face-to-Face (F2F) documentation, including timely outreach to Primary Care Physicians (PCPs) for supplemental notes.

• Review EMR tasks and reports, delegating as appropriate.

• Act as a resource for nurses in the field, providing guidance and support.

• Ensure compliance with clinical standards and best practices.

• Provide positive and constructive feedback to team members to foster professional growth.

• Support Quality Assurance (QA) processes by assisting with QA for CNA visits and assessments as needed.

• Encourage RN participation in QA tasks, coordinating with QA team.

• Foster a collaborative environment where clinical staff feel supported and valued.

• Maintain open lines of communication with the Clinical Nurse Manager, DON, Clinic Leads, and Case Managers.

• Promote a culture of transparency, accountability, and continuous improvement.

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• In-depth knowledge of clinical documentation systems and regulatory requirements.

• Ability to manage multiple priorities and adapt to changing circumstances.

• Strong problem-solving and critical-thinking abilities.

• Adult home health experience.

• OASIS documentation.