Central Strategy & Operations Associate

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We are seeking a dynamic and compassionate individual to join us as a Central Strategy & Operations Associate. This is a Full-Time Hybrid position based in San Francisco, CA.

As a Strategy & Operations Associate, you’ll be a critical operator-analyst driving our most important initiatives across the organization. This role is ideal for someone who thrives on turning ambiguity into execution and building structure in fast-moving environments.

You’ll work closely with local market teams, Expansion, Finance, Partnerships, Analytics and Engineering to drive visibility into key metrics, fix broken processes, and build scalable systems. From 0→1 launches to process re-engineering, you’ll take ownership of problems end-to-end, translating messy data and operational challenges into clear, actionable solutions.

If you have a track record of building systems, shipping results on tight timelines, and driving impact without formal authority, this role offers a hands-on path to outsized ownership and operational leadership.

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• 3-5 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.

• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.

• Proven track record of end-to-end problem-solving. You have a history of taking a project from an initial idea to full implementation.

• High-achiever with a relentless work ethic. You are comfortable with long hours and the demands of a high-growth, high-stakes environment.

• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.

• A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it

• Previous experience in healthcare or startup environments

• Familiarity with payments, billing, or compliance workflows (e.g., RCM, EVV)

• Experience using AI to automate and improve workflows