abby-care23d ago

Strategy & Operations Manager- Platform Operations

United States·San Franciscofull-timemid

OtherStrategy & Operations Manager

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Quick Summary

Overview

About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis.

Technical Tools

OtherStrategy & Operations Manager

We’re hiring a Strategy & Operations Manager — Platform Ops to help design and scale the operational infrastructure that powers AbbyCare’s growth across onboarding, support, care delivery, and new market launches.

This is a highly cross-functional role sitting at the intersection of Operations, Product, Systems, and Innovation. You’ll own a combination of operational tooling, workflow design, automation, and strategic operational initiatives — partnering closely with Product, Operations, Analytics, and Leadership to identify operational friction, redesign workflows, pilot new operational models, and operationalize new initiatives across the business. This role is ideal for someone who enjoys moving fluidly between systems, workflows, strategy, and execution, and who wants to help shape how a fast-growing healthcare company scales.

Responsibilities

~1 min read

Platform Operations & Workflow Infrastructure

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Own and scale operational tooling across support, onboarding, and post-sale workflows
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Build and maintain workflow automations and lightweight internal operational tools
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Partner with BizApps and Engineering to improve cross-system workflows and operational reliability
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Improve visibility into operational bottlenecks, workflow failures, and support trends

Product Operations & Workflow Design

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Partner closely with Product and Operations teams to identify operational pain points and workflow gaps
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Translate real-world operational workflows into scalable processes, tooling requirements, and automation opportunities
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Conduct “ground truth” operational research to understand how work is actually happening across teams and markets
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Support pilots and workflow experiments to validate new operational models before broader rollout

Strategic Initiatives & Incubation

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Support launch readiness and operationalization for new markets, service lines, and operational initiatives
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Help drive high-priority cross-functional projects spanning Operations, Product, Analytics, and Care Delivery
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Assist in designing scalable playbooks and workflows for emerging business initiatives
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Contribute to AI-forward operational initiatives and workflow automation efforts across the company

Enablement & Operational Scaling

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Build documentation, training materials, and knowledge systems to improve operational consistency
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Help establish scalable operational processes as AbbyCare grows across markets and service lines
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Partner cross-functionally to operationalize new workflows, pilots, and support models
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Identify opportunities to reduce manual work and improve execution through better systems and process design

Requirements

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Experience

6+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, Operations, or similar cross-functional roles
Experience implementing or managing operational systems and tooling
Experience building or supporting workflow automations and operational processes
Comfortable operating in ambiguous, fast-moving environments

Systems & Operational Thinking

Strong systems thinker who enjoys improving how work gets done
Able to move between strategic problem solving and hands-on execution
Comfortable navigating messy workflows and translating them into scalable processes
Good judgment on when to automate, standardize, or redesign workflows

Collaboration & Communication

Strong cross-functional partnership skills across Operations, Product, Analytics, Engineering, and Leadership
Clear communicator who can bridge technical and non-technical stakeholders
High ownership and bias toward execution

Mindset

Curious, pragmatic, and highly adaptable
Energized by building in ambiguity and solving operational problems
Interested in workflow design, automation, AI tooling, and operational scale
Comfortable balancing immediate execution with longer-term infrastructure thinking

**Healthcare or regulated-industry experience is a plus, but not required.

This role will help shape how AbbyCare scales operationally over the next several years.

The workflows, tooling, and operational systems you build will directly impact:

How efficiently families move through onboarding and care delivery
How quickly AbbyCare can launch and operationalize new markets
How effectively teams can scale without adding unnecessary operational complexity
How successfully AbbyCare integrates automation and AI into day-to-day operations

You won’t just be maintaining systems — you’ll help design the operational foundation that enables AbbyCare to scale.

What We Offer

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✓Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

✓Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

✓Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

✓Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

✓Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

✓Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

Driven to Redefine What’s Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.