Family Growth Associate

The ideal candidate is bilingual, persuasive, detail-oriented, and comfortable with high call volumes. You will spend most of your day speaking with caregivers, guiding them through the intake process, following up on documentation, and ensuring they successfully move through the onboarding journey.

As Abby Care continues to grow as a startup, this role is perfect for someone who is adaptable, tech-savvy, and motivated to help improve processes while making a meaningful impact in families’ lives.

• →

• Conduct outbound calls to caregivers who have applied to Abby Care (not cold calling).

• Guide caregivers through the intake process, which may last 30 minutes to 1 hour.

• Make 50–80 calls per day, depending on the number of intakes scheduled.

• Follow up with caregivers via phone, SMS, and email regarding next steps or missing documentation.

• Clearly explain Abby Care’s services and persuade caregivers who may be undecided about the program.

• Serve as the primary contact for caregivers up until they go to training.

• Occasionally communicate with providers and organizations to answer questions about the program.

• Maintain a professional, empathetic, and supportive approach with caregivers.

• Document all interactions and update caregiver information in Salesforce and Dialpad.

• Track follow-ups and ensure no caregiver inquiry goes unanswered.

• Attend team meetings and collaborate cross-functionally with Nurses and Care Operations teams.

• Provide feedback on workflows and contribute ideas to improve intake and outreach processes.

• Adapt quickly to changes as systems and processes evolve in a startup environment.

• Spanish fluency

• Advanced English proficiency (C1–C2) with clear spoken communication

• 2+ years of experience in one of the following:

  • Customer Support

  • Call Center

  • Business Development

  • Client-facing roles (B2C)

• 1+ year of healthcare or medical experience

• Experience handling inbound and outbound phone calls

• Experience in lead or managing a team is a strong plus

• Strong communication and persuasion skills

• Excellent attention to detail and organizational ability

• Comfortable managing high call volumes

• Tech-savvy and comfortable learning new systems

• Reliable high-speed internet connection

• College degree or equivalent professional experience

• Nice-to-have:

  • Familiarity with Salesforce, phone systems, or similar CRM systems

  • Experience working in a startup or fast-changing environment

  • Portuguese language familiarity (helpful but not required)