Customer Onboarding Consultant

15 Alice Lanemid

OtherOnboarding Consultant

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Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

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OtherOnboarding Consultant

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.

Client Remediation and Refresh

Responsible for all remediation projects (i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)
Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date
Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via e-mail/SMS/Visitation/Telephone etc.)
Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs
Update all relevant systems to ensure clients are fully remediated
Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to Companies Law

Perform remediation requirements for all clients in/to be placed in restrictive control
Manage the special deferrals within the frontline in line with the governance and approval process

Be an active participant in meetings and provide suggestions for ways of improving client service
Share best practices and specialist knowledge with the team to improve service delivery
Create supportive relationships with colleagues and create a sense of team spirit
Keep abreast of relevant training to the role including own regulatory training completion by due date
Maintain and continuously look for opportunities to further develop skills and knowledge base
Build a sound understanding of Relationship Banking knowledge
Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Minimum NQF Level 5 or equivalent qualifications
2-3 years Banking experience with at least 1 years exposure in regulatory related functions

General banking understanding (including client and product knowledge)
Good understanding of KYC methodology , and regulatory framework
Knowledge of Remediation and Refresh Standards
Understanding of quality standards
Strong interpersonal and relationship skills

Business Knowledge
Data Analysis
Quality Management System
Reporting and Interpretation

Change and Improvement Orientation
Customer Excellence
Ethics and Values
Planning and Organising

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised