Splend1mo ago

Sales and Onboarding Consultant

Australia·MelbourneFull-Timemid

OtherOnboarding Consultant

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Quick Summary

Overview

About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward,

Technical Tools

OtherOnboarding Consultant

About us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the Role

~3 min read

We’re looking for a confident, customer-focused Sales and Onboarding Consultant to join our team in our Melbourne retail hub. This is a fast paced, in person sales role where you’ll help customers choose the right vehicle subscription for rideshare driving. No cold calling, just real conversations, strong foot traffic, and warm enquiries every day.

If you enjoy selling face to face, hitting targets, and creating great customer experiences, you’ll thrive here.

Maintain a thorough understanding of all Splend’s vehicle subscription packages and related products.

Engage directly with customers to understand their needs and recommend the most suitable subscription solution.

Guide customers through the full sales process from enquiry to final sign up.

Consistently meet and exceed individual and team sales KPIs, including conversion rates, customer satisfaction, and retention goals.

Ensure vehicle displays, marketing collateral, and digital tools are up to date and engaging.

Gather customer feedback and share insights with the Team Leader to refine sales strategies and product offerings.

Actively contribute to a positive team culture focused on growth, accountability, and continuous improvement.

Minimum 2 years’ experience in a target-driven sales role, ideally within a subscription based, finance or high growth sales environment.

Proven track record of meeting and exceeding KPIs in sales performance, customer conversion, or account growth.

Strong understanding of consultative/ solution selling, customer service excellence, and the importance of relationship-building.

Excellent communication and interpersonal skills with the ability to engage and influence customers effectively.

High attention to detail and strong time management, with the ability to handle multiple customers and priorities.

Experience or passion for the automotive or mobility industry (desirable).

A full unrestricted Australian Driver's License (must have)

Comfortable commuting to our Melbourne hub daily

Able to work weekends as required

Our benefits

💰 Commission: earn based on your performance

🎂 Day off for your Birthday!

🚘 Salary packaging with 15% employer contributions for Electric Vehicles

📖 Dedicated Learning & Development platform  

💭 Employee Assistance Program

🎉 Socials: budget for team and company wide social initiatives

Our Process

Intro with our Talent team to understand your background, aspirations, and answer your questions.

Interview with the hiring manager to discuss your experience and how it aligns with this role

Where it applies, we’ll ask you to complete a practical case study

Final interview to discuss Splend’s long-term vision and to check any remaining questions.

Diversity & inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.