Executive Head: Business Banking Commercial Client Coverage

Sandtonmid

OtherCommercial

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Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

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OtherCommercial

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Executive Head: Business Banking Commercial Client Coverage is accountable for leading the stewardship of the Business Bank’s most important client relationships, ensuring long‑term value, strong advocacy, and integrated enterprise delivery through senior sponsorship and strategic orchestration. The role is accountable for protecting, deepening, and growing the Business Bank’s most strategically important and complex client relationships. The role ensures that priority clients receive senior‑level sponsorship, integrated solutions, and long‑term value, by orchestrating the bank’s full capabilities around client strategies and needs.
The role leads the strategic relationship management model, ensuring disciplined client selection, consistent senior engagement, strong advocacy, and sustainable commercial and reputational outcomes.

i. Own the strategic relationship management approach for the Business Bank

ii. Define what constitutes a strategic client and maintain rigorous portfolio discipline

iii. Ensure senior‑level sponsorship and continuity for priority client relationships. Assign and sponsor senior relationship coverage for strategic clients

iv. Act as escalation point for relationship, service, or reputational risk

i. Determine which clients qualify as strategic relationships

ii. Drive wallet share growth, retention, and lifetime client value

iii. Ensure client strategies are well understood and translated into tailored banking solutions

iv. Balance commercial growth with risk, capital, and reputation considerations

v. Track and manage relationship health and concentration risk across the strategic client portfolio

i. Coordinate senior stakeholders across Product, Credit, Risk, Treasury, Operations, and Digital

ii. Remove internal silos that hinder effective delivery to strategic clients

iii. Sponsor integrated, bespoke solutions for complex requirements

iv. Ensure alignment between client needs and enterprise priorities

i. Define and embed standards, expectations, and ways of working for Strategic Relationship Managers

ii. Coach and mentor senior strategic bankers in advisory, judgement, and enterprise‑thinking skills

iii. Partner with Coverage and Risk leadership to strengthen discipline and decision quality

iv. Build a talent and succession pipeline for strategic relationship roles

i. Act as a senior advocate for strategic clients within the organization

ii. Strengthen the Business Bank’s reputation, credibility, and trust with leading business clients

iii. Represent the Business Bank in key client forums and engagements where appropriate

iv. Ensure client insights inform product development, operating model improvements, and strategic priorities

Education

Master's Degree: Finance, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised