Retail Operations Officer Loan Processing Centre

Ebenemid

OtherOperations Officer

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Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

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OtherOperations Officer

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Support the end to end processing, maintenance and monitoring and control of retail and SME assets products such as loans , cards, overdraft, excesses (including assessment and disbursement of retail and SME loans, new/renewal of overdraft ,handling of insurance renewal and expired securities, Bancassurance, vetting for KYC compliance, customer file tracking and filing, monitoring and control of account in excess) as offered by the Bank from an operational perspective.

The standalone Bancassurance Insurance covers and loan related insurance covers sold to customers while acting as an Insurance Agent
Blanket insurance covers taken by the bank on behalf of customers.
Insurance covers assigned by loan customers in favour of the bank.
The End to end MCIB processes from queries, capturing and reporting.

Assessment, approval, Issuance of Facility Agreements and disbursement of retail and SME assets products such as non-scored loans /credit scored loans/card applications / overdraft facilities as per mandate/framework
Support the day to day monitoring and control of all lending ( both authorized and unauthorized ) to the Consumer Sector including all related activities such as daily monitoring of out of order retail savings and current accounts as per policy rules, FOS authorizations, actioning of all excesses report.
Apply operational rigour and comply with operational risk and standards at all times
Support in achievement of set team targets
Attend to queries from branches
Plan, organize & complete tasks and activities aligned with performance objectives
Consistently updated on processes and procedures
Process proposal forms Insurance related with associated entries to process payments
Attend to end-to-end process of insurance operations (which includes and is not limited to-sending of renewal notices, sending of chasers to customers in arrears, liaise with insurance companies, keep updated filing and set instructions in place as well as amend or cancel standing order.
Attend to end to end process MCIB(new credit facilities and replacement cards as well as write off accounts)
Embrace change and contribute to the overall success of the tribe.
Attend to MCIB queries & requests and update Bank of Mauritius daily.
Support retail related operational activities assigned by supervisors/line managers

Ability to work in a team
Support colleagues where required with a view to impact on overall performance
Conduct filing activities where required
Upskilling & share knowledge with other peers

Think customer in all interactions
Focus on customer experience
Build trust with the customers through quick decisioning & disbursement
Complaint -Escalation & resolution

Follow the Risk procedures & policies of the Bank
Conduct RACI /CPA/control related testing for the department
Embed new guidelines
Comply to Regulatory policies
Coach team on policies

Support and work on some key projects within the Consumer operations space
Drive process improvements in the team
Work on Process improvements along with the team to improve efficiency in the Consumer Ops space

Technical skills
Planning & organising
Creating and innovating
Customer obsession
Adapting and responding to change
Risk management
Be self-directed
Be Innovative

Knowledge of the bank’s customer service standards
Good knowledge of the Personal Credit Policy
A good understanding of the bank’s lending policies, principles and procedures
A good knowledge of the bank’s lending criteria across all segments and the products and services relating to them
A general knowledge of the Retail Risk Policy & standards , Unsecured loans/Personal Overdraft/Mortgage/Cards and any other retail products User manual and Guide to management of risk
In-depth knowledge of the full ABSA Retail product set, with special attention to the product suite available to Prestige customers.
Good understanding of Risk and Credit policies and procedures
Detailed understanding of people policies and procedures
Principles of lending
Basic Risk Management Techniques
Knowledge of Insurance products
Understanding of technical support systems