L&D Facilitator (Retail)

South Africa·Cape Townmid

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Quick Summary

Overview

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally.

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Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town, however national travel is required.

Responsibilities

~1 min read

→Design and Facilitate Learning Programmes
- →Develop and design engaging learning content.
- →Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
- →Conduct in person onboarding and ongoing training sessions.
- →Ensure optimal functionality and content relevance on digital learning platforms
- →Ensure all content is up to date and relevant.
- →Maintain and update the annual learning calendar.

→Event Facilitation
- →Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
- →Ensure smooth execution and learner engagement during events.

→Assessment and Feedback
- →Evaluate learner performance through assessments and observations.
- →Provide constructive feedback to support individual development.

→Evaluation and Continuous Improvement
- →Develop tools to assess the impact of learning initiatives.
- →Gather feedback from learners, managers, and customers to refine programmes.
- →Continuously adapt learning content to meet evolving business needs.

→Learning Logistics and Coordination
- →Liaise with suppliers to source and prepare learning materials.
- →Organize venues, catering, and other logistics for in-person sessions.
- →Coordinate with operations teams to manage learner attendance and logistics.
→On-the-Job Learning Support
- →Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
- →Offer actionable feedback to enhance customer engagement and sales effectiveness.
→Compliance and Administration
- →Support SETA submissions by maintaining accurate training records.
- →Assist with HR related projects and initiatives as needed.