Intake Coordinator

Bowling Green Brandywine is a leading Drug & Alcohol Addiction Treatment center and is located in the scenic and historic countryside of Pennsylvania’s Brandywine River Valley. It has been a premier provider of effective chemical dependency treatment for more than 30 years. Throughout these years, Bowling Green Brandywine has been committed to provide life-changing treatment for men and women who are struggling with addiction. Today, we are proud to offer a full spectrum of residential addiction treatment services including a special program focused entirely on the problem of prescription drug abuse and opiate addiction.

This role follows a full-time position with rotating two‑week schedule with one weekday off each week and alternating weekends.

Shift Times- 2nd shift 3:00 PM - 11:30 PM or 3rd shift 11pm - 8:00am

• Off Sunday
• Work Monday–Wednesday
• Off Thursday
• Work Friday–Saturday

• Work Sunday–Monday
• Off Tuesday
• Work Wednesday–Friday
• Off Saturday

· Greet and search new patients and those transporting patients upon arrival.

· Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.

· Schedule assessments of voluntary patients.

· Respond promptly to inquiry calls.

· Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.

· Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.

· Assist prospective patients and significant others in seeking treatment.

· Assist Admission Counselor in registration of patient to the assigned program.

· Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.

· Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

· Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.

· Coordinate with referral sources.

· Coordinate transportation arrangements for patients.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

· Search and Log patient belongings accurately and timely during intake process adhering to policies surrounding patient belongings.

· Perform other functions and tasks as assigned.

· High school diploma required.

· Bachelors/ Associates degree preferred.

· One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

· LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility.

EOE | Drug-Free Workplace