Sr. Consultant

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
• Develop current‑state and future‑state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

• Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
• Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
• Hands-on experience configuring enterprise software solutions based on discovery requirements.
• Demonstrated ability to coordinate effectively with cross-functional technical teams.
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
• Ability to think conceptually while maintaining attention to detail in configuration and documentation.
• Proven problem-solving skills with the ability to recommend practical, best-practice solutions.
• Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
• Experience working within defined project scope and supporting change control discussions.
• Comfort operating in fast-paced, multi-stakeholder delivery environments.

• Previous professional services or consulting experience (Big 5 consulting a plus).
• Government or public-sector domain expertise.
• Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices.
• Experience documenting and communicating cross‑functional workflows to support technical design and integration planning.

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