Accela provides a cloud-based platform of software solutions for government agencies, specializing in permitting, licensing, code enforcement, and citizen engagement.
Customer Success Operations Lead
ABOUT THE ROLE: At Accela, our Customer Success organization is focused on helping customers achieve meaningful outcomes while leveraging technology, automation, and AI to scale our impact. We are seeking a Customer Success Operations Lead to serve as the operational backbone of the Customer Success
Principal Customer Reliability Engineer
ABOUT THE ROLE As a Principal Customer Reliability Engineer, you will serve as the primary technical liaison between Accela's cloud platform and our customers, ensuring reliable, secure, and predictable outcomes across production environments. You will partner closely with Site Reliability Engineeri
Account Executive
ABOUT THE ROLE The Account Executive will be an integral member of a cross functional regional Sales team. This role will be responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding our footprint into small to mid size cities and util
Site Reliability Engineer 2
About the Role As a Site Reliability Engineer 2, you will help operate and improve Accela's Civic Platform, ensuring high availability, performance, security, and scalability across our SaaS offerings. Working closely with Cloud Engineering, DevOps, Database Engineering, Security, and Development te
Platform Infrastructure Principal Architect
ABOUT THE ROLE The Principal Platform Infrastructure Architect serves as the technical authority for Accela's cloud platform architecture, responsible for defining and evolving the foundational technology strategy that supports the company's SaaS offerings. This role partners across Engineering, Pro
Account Executive
ABOUT THE ROLE The Account Executive will be an integral member of a cross functional regional Sales team. This role will be responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding mid-sized opportunities. The ideal candidate w
Data Conversion Consultant
ABOUT THE ROLE Accela is seeking a Data Conversion Consultant to support the successful implementation of the Accela Civic Platform. This role is responsible for the end-to-end data migration lifecycle, including data analysis, mapping, transformation, validation, and load execution. The Data Conver
Principal Site Reliability Engineer
ABOUT THE ROLE As a Principal Site Reliability Engineer, you will serve as a technical leader responsible for the reliability, scalability, performance, and operational excellence of Accela's Civic Platform. You will partner closely with Engineering, DevOps, Database Engineering, Security, and Archi
Consultant
ABOUT THE ROLE Accela is seeking a Consultant to join our Managed Application Services (MAS) team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela La
Enterprise Customer Success Manager
ABOUT THE ROLE: At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfoli
Enterprise Customer Success Manager
Business Development Representative
ABOUT THE ROLE The Business Development Representative will be actively involved in outreach to target accounts, inbound leads, and marketing qualified leads with the goal of gathering Sales intelligence and handling early-stage opportunities. The ideal candidate will have strong communicatio
Account Executive
ABOUT THE ROLE The Account Executive will be an integral member of a cross functional regional Sales team. This role will be responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding mid-sized opportunities. The ideal candidate w
Head of Sales, APAC
ABOUT THE ROLE We are seeking a Head of Sales, APAC to build and own new business development across Australia and New Zealand. This is a greenfield, high-impact role—not inheriting a mature pipeline, but building one. The mandate is clear: Identify and shape opportunities before they formally come
Operations Support Analyst (Contractor)
ABOUT THE ROLE Accela is hiring a contractor to support email deliverability operations for our Public Portal product. This role resolves email delivery failures — primarily blocked addresses in SendGrid — that affect customer-facing notifications and user account provisioning. You will work within
Sr. Consultant (Accela Applications)
ABOUT THE ROLE Accela is seeking a Sr. Consultant to join our Professional Services team. The Sr. Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partne
Lead Software Engineer
ABOUT THE ROLE This role is part of our engineering team delivering Accela’s payment platform, a critical system serving government agencies with secure payment processing capabilities. As a Lead Software Engineer, you will provide technical leadership on payment system architecture, ensuring PCI DS