Acceldata
Acceldata24d ago

Customer Advocacy Manager

United StatesUnited StatesFull-Timemid
Customer SuccessCustomer Advocacy Manager
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Quick Summary

Overview

Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates.

Requirements Summary

3-5 + years of experience in customer marketing, customer success, or advocacy roles Strong storytelling and content development skills, and Experience with Salesforce Excellent relationship-building and communication abilities Analytical mindset…

Technical Tools
salesforcecustomer-successproject-managementpublic-speaking
Our Customer Advocacy Manager is responsible for building and nurturing strong relationships with customers to turn them into enthusiastic brand advocates. This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams.
 
This role requires on-site presence at HQ three days a week.
  • Develop and execute a customer advocacy strategy that drives engagement, retention, and brand loyalty
  • Identify satisfied customers and recruit them into advocacy programs (case studies, testimonials, references, reviews, and events)
  • Manage customer reference programs to support sales and marketing initiatives
  • Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof
  • Partner with customer success and support teams to identify advocacy opportunities
  • Organise and manage customer events, webinars, and community initiatives
  • Track and report on advocacy program performance and ROI
  • Gather and share customer feedback with product and leadership teams to influence roadmap decisions
  • Maintain relationships with key customer champions and stakeholders
    • Qualifications
  • 3-5 + years of experience in customer marketing, customer success, or advocacy roles
  • Strong storytelling and content development skills, and Experience with Salesforce 
  • Excellent relationship-building and communication abilities
  • Analytical mindset with the ability to measure program success
  • Ability to manage multiple projects in a fast-paced environment
    •  
    Skills
  • Familiarity with customer lifecycle and journey mapping
  • Public speaking or event management experience
  • Knowledge of social media and community engagement strategies
  • Strategic thinking with a proven ability to execute
  • Strong project management skills with exceptional attention to detail
  • Creativity and storytelling ability
  • Number and quality of customer advocates recruited
  • Volume and impact of customer-generated content
  • Customer participation in references and events
  • Influence on pipeline and revenue through advocacy efforts
  • Customer satisfaction and retention improvements

    • Location & Eligibility

    Where is the job
    United States
    On-site within the country
    Who can apply
    US

    Listing Details

    Posted
    May 7, 2026
    First seen
    May 7, 2026
    Last seen
    June 1, 2026

    Posting Health

    Days active
    24
    Repost count
    0
    Trust Level
    31%
    Scored at
    June 1, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Acceldata
    Acceldata
    lever
    Employees
    350
    Founded
    2018
    Domain
    acceldata.io
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    AcceldataCustomer Advocacy Manager
    Apply Now