Solution Architect

Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
Provide strategic leadership for ServiceNow practice, portfolio delivery, platform governance, and business transformation initiatives. Accountable for business value realization, customer satisfaction, revenue growth, people strategy, and ServiceNow capability expansion.
Key Responsibilities
Strategic Leadership
Define ServiceNow transformation roadmap and platform strategy.
Drive enterprise-wide ServiceNow adoption and innovation initiatives.
Align ServiceNow investments with business objectives.
Lead major transformation programs and executive stakeholder engagements.
Portfolio & Governance Management
Oversee multiple programs, projects, and delivery teams.
Establish governance models, architecture standards, and delivery frameworks.
Ensure compliance with organizational, regulatory, and security requirements.
Drive platform health, scalability, and operational maturity.
Business Development & Practice Growth
Support solutioning, estimations, and proposal development.
Identify opportunities for ServiceNow expansion and innovation.
Build reusable assets, accelerators, and delivery methodologies.
Strengthening client relationships and driving customer satisfaction.
Talent & Organization Leadership
Develop leadership pipeline and ServiceNow talent strategy.
Lead workforce planning and capability-building programs.
Coach Associate Managers, Team Leads, and technical architects.
Foster an inclusive, collaborative, and high-performing culture.
Experience
12+ years overall IT experience.
8-10+ years of ServiceNow platform experience.
Strong experience across ServiceNow implementation, operations, governance, and transformation programs.
Mandatory Certifications: CSA, CAD, 2 mainline CIS certifications (including CSM)
Experience in Custom Scoped Applications
Good To Have: Arch X/CTA/CMA, Advanced ServiceNow certifications and leadership experience preferred.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com