Trust & Safety SME Analyst (English Speaking)

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OtherAnalyst

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Technical Tools

OtherAnalyst

Job Description

Assist in identifying solutions to more complex DRO related queries
Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
Assist users with DRO process workflows
Identify, recommend and implement process improvements
Communicate relevant information on a timely basis to Agents & Team Leads and escalate issues or complex delivery items when required
Mentoring new and junior agents on best practices

Required Skills & Experience

Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

Positive, target delivery focused attitude and experience of a service delivery environment desirable

Excellent time management skills and able to proactively and independently manage workload and targets

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Familiar with MS Office and able to manage multiple tools / web browsers at one time

Excellent Problem Solving and Organisation Skills

Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team

Required Skills & Experience

Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

Positive, target delivery focused attitude and experience of a service delivery environment desirable

Excellent time management skills and able to proactively and independently manage workload and targets

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Familiar with MS Office and able to manage multiple tools / web browsers at one time

Excellent Problem Solving and Organization Skills

Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the tea

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