Accesssoftek25d ago

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Strategic Partnership Manager

United StatesRemoteFull-timemid

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Quick Summary

Overview

Access Softek is seeking a Strategic Partnership Manager to manage our established fintech partner ecosystem. This role is responsible for the day-to-day health of our partner relationships,

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OtherStrategic Partnership Manager

Access Softek is seeking a Strategic Partnership Manager to manage our established fintech partner ecosystem. This role is responsible for the day-to-day health of our partner relationships, internal team enablement, and the operational rhythm that keeps our new ecosystem running at full speed across 100+ credit union clients.

This position reports directly to the Head of Product and will operate with strong leadership support, executive oversight on strategic decisions, and access to an established industry network to draw on.

Partner Relationship Management

Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem

Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive

Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams

Escalate strategically complex issues or major commercial decisions to leadership oversight

Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams

Support AMs in identifying cross-sell opportunities across the client base

Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively

Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident

Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items

Support renewal coordination and partner tier management within the Access Digital Partner Marketplace

Track partner performance metrics and flag trends to leadership

Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations

This role will manage relationships across Access Digital’s established partner stack, including:

Payments: Bill pay, P2P, FedNow, RTP, and disbursements

Fraud & Risk: Biometric, OFAC/AML/KYC, and identity verification

Lending & Account Opening: Embedded lending and origination solutions

Cards & Card Services: Digital issuance, card management, and controls

Core Banking Integrations: Corelation, Jack Henry, FiServ, and other core partners

Member Engagement & Financial Wellness: Credit, financial health, growth, and personalization

Marketing & AI: Content management, business banking intelligence, conversational banking, video chat, and AI-assisted services (e.g., Uptiq, Glia)

Data & Compliance: Open banking and compliance infrastructure

We’re looking for someone hungry, organized, and relationship-oriented — early in their career but ready to own something real. You’ll have strong support and an established network to lean on. What you bring is the drive, the people skills, and the hustle to keep everything moving.

3–6 years of experience in technology partnerships, fintech sales, SaaS, digital banking, or strategic account management

Comfortable in partner or client-facing conversations — professional, personable, prepared, and credible

Familiarity with credit unions, community banks, or financial technology a plus — not required

Organized self-starter who tracks their own commitments and follows through without being chased

Able to learn complex products quickly and explain them simply to sales and business audiences

Collaborative mindset — works well across Sales, AM, Product Development, and Implementation teams

Eager to grow commercially — exposure to contracts, negotiations, or pricing discussions a bonus

Partner and add-on sales growth and cross-sell performance

Consistency and quality of partner relationship touchpoints

Sales and AM team confidence and enablement effectiveness

Timely renewal coordination and Partner Marketplace tier management

Reduction in open partner issues and escalation response time

Partner satisfaction and executive relationship health

Compensation commensurate with experience

401(k) retirement savings plan

Life insurance, short-term and long-term disabilities insurance

Medical and dental insurance

Paid vacation and sick leave

Paid home internet

About the Company:

Access Softek started developing software 30 years ago in Berkeley, California. Now, we have offices all over the United States and around the world, and are growing by the day! Our software is in use by over 350+ financial institutions, helping them to reach millions of customers and shape communities across the country. In addition, we have a technical development and consulting division that works for companies like Google, Sony and Nintendo.