Disability Support Worker (DSW / PCA) – High Intensity & Complex Care

About ACCORD CARE
ACCORD CARE provides Supported Independent Living, in-home care, and community-based disability supports under the NDIS.
We focus on:

• Structured, consistent support delivery
• Clear care planning and clinical guidance
• Trained teams working in high-responsibility environments
• Safe, person-centered care that maintains dignity and independence

High-Intensity SIL Support Role – Complex Care Setting
This is a high-responsibility Supported Independent Living (SIL) role supporting a participant with complex physical care needs in Ferntree Gully.
You will work as part of a consistent, trained support team delivering structured, hands-on care where safety, accuracy, and calm decision-making are essential every shift.
This is not a general disability support role. It requires experience in high physical support or complex care environments and the ability to confidently follow clinical care plans in a structured home setting.

What Your Shift Will Involve
You will be responsible for delivering safe, structured care including:

• Providing personal care including hygiene, grooming, and daily living support
• Performing safe manual handling and hoist transfers (2:1 support where required)
• Supporting mobility using assistive equipment such as wheelchairs, pressure care mattresses, and adjustable beds
• Assisting with meal preparation including modified diets and dysphagia-aware support
• Providing continence care and supporting skin integrity management
• Completing pressure care routines and scheduled repositioning
• Monitoring participant wellbeing and escalating any changes immediately
• Supporting household tasks including cleaning and laundry
• Following detailed care plans, risk management strategies, and escalation procedures at all times
• Completing accurate documentation during and after shifts

What Success Looks Like
Success in this role means:

• Consistently delivering safe, reliable high-intensity care
• Maintaining participant stability and comfort across shifts
• Identifying and escalating changes in condition early and accurately
• Working effectively within a structured SIL team environment
• Strict adherence to care plans, clinical guidance, and safety protocols

This Role Suits You If You Are

• Calm, reliable, and confident in high-responsibility care environments
• Experienced in high physical support, complex care, or SIL settings
• Comfortable following structured clinical care plans and escalation pathways
• Strong in communication and teamwork within care environments
• Committed to maintaining dignity, safety, and consistency in care delivery

This Role May NOT Suit You If You

• Prefer low-responsibility or routine-only care work
• Are not confident with manual handling or complex care requirements
• Struggle to follow structured procedures and clinical direction consistently

Essential Requirements

• Certificate III or IV in Disability, Individual Support, Aged Care, or equivalent
• Experience in high physical support or complex care environments
• Manual handling and hoist experience
• Experience with personal care, continence care, and meal assistance
• Strong understanding of care plans, scope of practice, and escalation procedures
• Current NDIS Worker Screening Check (or willingness to obtain)
• Current First Aid & CPR (or willingness to obtain)
• Full Australian working rights

Desirable Experience

• Experience in Supported Independent Living (SIL) settings
• Knowledge of dysphagia and swallowing risk management
• Nursing or clinical background

What We Offer

• Competitive pay rates
• 12% superannuation
• 5 weeks annual leave (for eligible roles)
• Onsite training and structured onboarding for complex care environments
• Ongoing support and supervision
• Clear career progression pathways within disability services
• Stable, consistent shift scheduling within a supportive team environment

Apply Now
If you are an experienced Disability Support Worker or PCA who thrives in high-intensity care environments and is committed to delivering safe, structured, person-centered support, we would like to hear from you.

Please submit your resume outlining relevant experience.