Associate Operations Marketing Manager (On-Site)

The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process. In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, you will ensure consistent, clear, and effective program execution.

• →Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
• →Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
• →Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
• →Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
• →Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
• →Design and deliver training programs and content for retailers, field teams, and internal stakeholders
• →Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
• →Assist with major events, including conventions and retailer visits, by developing materials and managing follow-ups

If you love analytics and marketing and are passionate about using data to drive key business decisions and like working in a team environment that fosters strong collaboration, we would love to talk to you!

• Minimum 3 years or progressive marketing experience, with hands-on responsibility for program execution, promotions, and Marketing Campaign coordination
• Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
• Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
• Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast-paced environment
• Bachelor’s degree in Marketing, Advertising, or Business

• Experience with customer-focused or loyalty-based programs preferred
• 5 years of progressive marketing experience
• Experience in advertising, creative design and development, or branding a plus

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When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.