Product Testing & Development Officer

Pakistan·Lahoremid

OtherDevelopment Officer

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OtherDevelopment Officer

Product Testing & Development Officer

(Testing Pod — Payment Operations)

Job Title	Product Testing & Development Officer
Department	Payment Operations — Testing Pod
Reporting To	Team Lead
Company Name	ACE Money Transfer
Location	Lahore, Punjab
Employee Type	Full-Time

The Testing Pod exists to make sure nothing goes live anywhere in Payment Operations broken, and nothing stays broken for long. This role owns end-to-end testing across the full scope of Payment Operations — payout, processing, gateways, reconciliation, and any other system or product change — before and during go-live; represents Operations in system/product development discussions with IT and PMO; and picks up recurring or unresolved issues from the Processing team and Payout team, driving them to a development-backed fix rather than a workaround. All testing, development requests, and issue resolutions run through a single tracker owned by this role, giving management one place to see status across all of Payment Operations at any time.

Responsibilities

~2 min read

→Own end-to-end testing for every new product, corridor, partner/gateway change, and system release across Payment Operations — not limited to any single function.
→Design and execute test cases covering normal flow, edge cases, failure scenarios, and rollback conditions — not just the happy path.
→Validate that a change performs as expected in a live-like environment before sign-off; block go-live where testing is incomplete or results are unclear.
→Conduct post-go-live monitoring for a defined stabilization period to catch issues that only surface at volume.
→Maintain a standard testing checklist/SOP per change type (payout, processing, gateway, reconciliation, etc.) so testing is consistent and repeatable across the pod, not dependent on one person's memory.
→Act as the single Operations-side counterpart to IT and PMO for all system development and product build discussions across Payment Operations.
→Review requirements and technical specs for new development from an operational-feasibility lens before build starts, regardless of which team within Operations raised the need.
→Raise, prioritize, and follow up on development tickets (DEV tickets) with IT/PMO on behalf of the Processing team and Payout team.
→Attend UAT/release cycles, sign off on Operations' behalf, and ensure fixes are verified — not just marked closed by IT.
→Serve as the intake point for recurring or unresolved issues escalated by the Processing team and Payout team.
→Diagnose whether an issue is a one-off, a process gap, or a system defect, and route it accordingly.
→Own the resolution path end-to-end for issues requiring a development fix — from ticket raised to fix tested and confirmed closed with the reporting team.
→Feed recurring issue patterns back into the testing checklist so the same defect can't reach production twice.
→Maintain a single tracker covering all testing activity, development requests, and issue resolutions — status, owner, age, and next action for each item.
→Share a status update on open items with the Team Lead on a defined cadence.
→Flag items at risk of missing a go-live date or SLA well before they breach, with a clear reason and required action.
→Maintain version-controlled records of test cases, sign-offs, and known issues for audit and handover purposes.

Requirements

~1 min read

Bachelor's degree in Business, IT, or a related field.
1–2 years of experience in QA/testing, product/business analysis, or payout/payment operations; prior exposure to UAT cycles is a strong plus.
Comfortable reading requirements/specs and translating them into concrete test scenarios.
Structured and detail-oriented — able to run a checklist without skipping steps under time pressure.
Confident coordinating with IT/PMO and holding a position on go/no-go when testing isn't complete.
Strong tracker/documentation discipline — Excel proficiency required.

% of releases with completed test sign-off before go-live.
Recurrence rate of previously identified defects in production.
Turnaround time on DEV tickets raised on behalf of Processing/Payout teams.
Tracker hygiene — status, owner, and next action current on all open items.
Timeliness of status updates to the Team Lead per the defined cadence.

ACE Money Transfer Profile:https://acemoneytransfer.com/company-profile