AAS - Program Supervisor

ACRS seeks a full-time Supervisor – Title XIX Case Management  in our Aging and Adult Services department who supervises and directs Title XIX Case Management staff, ensuring comprehensive monitoring and evaluation of staff performance and achievement of program metrics. Maintains oversight of daily program operations, quality assurance ensuring services provided are in compliance with the agency, contract, and regulatory standards and requirements. Develops collaborative relationships within the team and with external social service providers. Provides support to Title XIX Program Manager and Director of Aging and Adult Services in strategic program planning and development initiatives. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.  ***Schedule: Mon-Fri, no weekend work!   COMPETITIVE BENEFITS PACKAGE INCLUDES: Pay range is between $81,800 to $88,700 annually. Can increase based on experience. ACRS pays 100% for employee only HMO/Virtual Plus medical benefits.  Additional options are covered anywhere from 75% to 85%. Vision insurance is available at a very minimal cost. ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire. Employer paid ORCA card and vanpool program. Free on site parking available at Main Office Paid Time Off: 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment. 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring. 13 paid holidays annually. IT equipment provided, with telecommuting reimbursement available. 403b Retirement Savings Account eligibility. Simplified Employee Pension available after 2 years. Employee Assistance Program.   ESSENTIAL JOB FUNCTIONS: Plans, supervises, and directs work assignments for a team of six FTE or more, bilingual, culturally competent direct-service staff; schedules 1:1 monthly meeting with CM to monitor work performance ensuring quality and contract compliance; conducts timely performance reviews as needed; approves salary adjustments in accordance with agency budget and policies; implements appropriate action to ensure high- quality consumer services, including recommendations for employee  termination; resolves complaints and grievances lodged by supervisors. Ensures accurate time and attendance oversight for direct reports, approves work time and leave requests in accordance with payroll deadlines, and assigns HRIS delegation during absences to ensure continuity of payroll processing. Responsible for screening, interviewing, and hiring new employees through the established comprehensive interview processes; facilitates new employee orientation including training on program work assignments and agency policies and procedures; develops, and implements training programs, both in-house and in the community; identify and coordinates professional development initiatives; provides on-going staff consultation; evaluates and determines cases for Complex Case review meetings; facilitates professional consultation with external subject matter experts (SME) as needed.  Reviews client CARE assessments and documentation to ensure compliance with contract requirements and evaluates intervention effectiveness. Makes recommendations and monitors quality of care with emphasis on cultural sensitivity. Provides supervision and consultation to CMs, ensuring proper application of social theory, standardized knowledge, skills, competencies, and ethical practices in the practice settings. Leads the team’s Quality Assurance initiatives to meet compliance requirements mandated by state and city. Performs crisis intervention for Aging & Adult Clients with limited English proficiency, including coordination with Adult Protective Services (APS).  Provides assistance to walk-in clients by assessing their care needs and directs referrals to appropriate CMs or other support services. As needed, conducts client’s assessment, develops care plan, facilitates service delivery and client advocacy to support CMs and ensure proper service implementation.  Serves as representatives of Aging and Adult Services programs at community meetings and conferences. Collaborates with external social service agencies to develop and coordinate program resources and services.  Collaborates with Title XIX Program Manager and Director of Aging and Adult Services on strategic planning, grant proposal writing, and audit preparation; creates comprehensive educational and informational materials to communicate program offerings; Actively contributes to quality improvement initiatives, ensure contract compliance, and supports client service excellence standards. Leads organizational change using effective change management practices by clearly communicating purpose and impact, engaging stakeholders, and supporting teams through implementation.  Facilitates and attends all agency, program, and team meetings, consultations, and in-service trainings.   POSITION QUALIFICATIONS: Education and Experience: Master’s degree (social work, behavioral or health sciences preferred); One (1) year paid social service experience, and one (1) year of direct supervisory experience; with bilingual or bicultural skills relevant to the position.  OR Bachelor's degree in social work; with three (3) years paid social service experience, and two (2) years of direct supervisory experience with appropriate bilingual or bicultural skills relevant to the position.  OR Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.  Completion of Case Manager training program including State sponsored CORE Training, beneficial.    Cultural Humility: Demonstrates cultural humility in leadership by modeling respect and responsiveness to diverse cultural, racial, linguistic, and socioeconomic backgrounds.  Ensures services are delivered in a manner that is responsive to clients’ cultural beliefs, values, and practices by setting clear expectations, coaching staff, and monitoring service quality. Fosters a safe, inclusive, and welcoming program environment for staff and clients, advancing the agency’s equity, inclusion, diversity, and belonging values in program operations and service delivery.  Knowledge and Skills: Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience. Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically. Conflict resolution skills to effectively mediate between clients and staff.  Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.   Knowledge of principles, practice methods of social case work, principles of human behavior, various aspect of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.   Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.  Ability to make sound mental judgments regarding safe environments during client assessments.  Understands change management principles, including communicating purpose and impact, engaging stakeholders to build buy-in, and supporting individuals and teams through transitions.  Technical Skills: Proficient in using modern workplace technology, including collaboration tools, communication platforms, and business applications for document creation, scheduling, and data management. Able to learn new systems quickly, navigate digital workflows, and use online tools and resources to support day-to-day work.   Additional Requirements: Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.  Follows all agency policies and procedures as outlined in the Employee Handbook.    WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls.  Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.  This position is hybrid, with work divided between remote and on-site locations. Approximately 50% of the work will be conducted on-site or in-person (home visits) while the remaining 50% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.