Business Systems Analyst II

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. 

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. 

As a Business Systems Analyst II, you will support the Enterprise Systems Manager and Senior Business Systems Analyst. You will evaluate and compile objectives and opportunities for improving and streamlining IT systems and internal workflows, plan and lead implementation of supportive business solutions, and measure the effectiveness of those programs, driving continuous improvement of time and cost efficiencies across the organization.

• →Be a subject matter expert for best practices in CRM data management.
• →Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution.
• →Support the Enterprise Systems Manager in leading projects and critical initiatives.
• →Be a thought partner with business stakeholders and recommend solutions.
• →Maximize the use and implementation of existing systems before seeking new ones.
• →Assist with Business Continuity Planning
• →Assist in assessing risk and managing the cost of systems across the entire software stack.
• →Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes.
• →Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties.
• →Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time.
• →Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs.
• →Document and diagram key system configurations; support key business stakeholders in their process documentation efforts
• →May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
• →Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

• 2-4 years of CRM management
• You have excellent written and verbal communication and facilitation skills, and you know when to adjust your focus, format, vocabulary, and level of detail according to the audience and communication goals.
• The ideal candidate should have a solid analytical mindset, excellent interpersonal communications, strong project management skills, be team-oriented, and have a growth mindset.
• You constantly tie your work to the strategic context and the problems we're trying to solve to maintain focus and ensure your work is aligned with the broader mission.
• You have a demonstrated history of self-directed work. You are proactive and intentional with your work.
• You're outcome-oriented and see conflict as something to be explored and resolved rather than avoided. You're comfortable pushing outside your comfort zone and having hard conversations to get a better result.
• Proficiency in Python or JavaScript is preferred, with the ability to support automation, data scripting, and systems integration tasks.

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.

This role requires availability during established, regular business hours (Mon-Fri). To ensure uninterrupted service, staff may be needed to work off-shift during system downtime periods to facilitate necessary maintenance and troubleshooting.

Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Range: $65,658 - $81,543- $97,428

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity. 

The terms and conditions of this position are subject to a collective bargaining agreement with the Communication Workers of America. 

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.

If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement.

We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com.