IT Manager

Overview
We are seeking an experienced IT Manager to oversee and support daily technology operations across the organization. This role is responsible for maintaining reliable infrastructure, managing the IT Support Specialist who provides the first tier of support, managing vendors and systems, and helping guide future technology improvements. The ideal candidate is hands-on, organized, calm under pressure, and capable of balancing support, infrastructure, basic cybersecurity needs, and project management responsibilities. This position will encompass all areas of IT within the business.

Job Responsibilities

• Oversee IT support operations, monitor ticket queues
• Maintain network infrastructure
• Assist with escalated issues regarding printers, desktops, laptops, iPads, printers, and phones
• Manage Microsoft 365 emails and licenses, domain name registrations
• Manage Windows Server, Active Directory, Group Policy
• Coordinate with vendors, ISPs, software providers, and third-party support partners for ordering and maintaining IT products and services/integrations
• Maintain documentation for systems, procedures, and inventory
• Recommend improvements to increase reliability, security, and efficiency
• Oversee endpoint protection, backups, and disaster recovery solutions

• 3+ years of IT experience
• Certifications such as CCNA, Network+, Security+, or Microsoft certifications
• Bachelor’s or Associate’s Degree in Information Technology or related
• Strong understanding of:
  • Networking (switches, firewalls, VLANs)
  • Fortinet, Cisco, or Ubiquiti environments
  • Windows environments and Microsoft 365
  • Windows desktop support
  • Windows Server fundamentals
  • Backup and disaster recovery systems
  • VoIP or PBX phone systems
• Experience managing vendors and IT projects
• Strong troubleshooting and communication skills
• Ability to prioritize and work independently
• Project management experience
• Excellent communication skills (written and verbal)
• Must be able to lift 35lbs.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday 9 to 6 / On Call over weekends.

• One location

• Occasionally

I certify that all the information on this application, my resume, and all supporting documents is correct, and I understand that any misrepresentation or omission of any information may result in disqualification from consideration for employment or, if employed, my termination.

I understand that this application is not a contract, offer or promise of employment. If hired, I will be able to resign at any time for any reason. Likewise, my employment can be terminated at any time, with or without any reason. I further understand that if hired, my employment is at will.

I authorize the company to which I am applying and its agents to investigate all statements contained in this application and/or my resume. I further understand that a credit and background check may be made including, but not limited to, consumer credit history, driving record, employment, military, education and general public records which will provide information concerning my character, general reputation and mode of living. I hereby authorize my former employers, educational institutions and individuals named to furnish all information pertaining to my work and educational record. I release my former employers, educational institutions, supervisors, co-workers and references from all liability on account of furnishing information to the company and its agents. I further release the company and its agents from any liability as the result of such contacts and in connection with obtaining any credit and background checks. Should a credit report be requested, I understand and agree that a separate authorization form will be utilized, as required by law.

If required by law, a copy of this report will be provided to me. I hereby release from liability the employer and its representative for seeking such information and all other persons, corporations or organizations for furnishing such information.

I understand and agree that, as a condition of employment, I may be required to sign a non-compete agreement and/or a conflict of interest statement.

I understand the company may now have, or may establish, a drug-free workplace or a post-accident drug-testing program. If either has one now or implements one in the future, and I am offered a conditional offer of employment, I agree to work under the conditions requiring a drug-free workplace. I also understand and agree that I may be subject to urinalysis and/or blood screening or other medically recognized tests designed to detect the presence of alcohol and/or drugs as a condition of continued at-will employment, and following any work-related injury as allowed under applicable law. I also agree to undergo random, fitness for duty, return to work, and reasonable suspicion alcohol and drug testing. Refusal to take such tests when asked may result in termination.

I understand that only individuals who are authorized to work in the United States are eligible for hire.

This application is current for only sixty (60) days. At the conclusion of this time, if you have not been contacted and still wish to be considered for employment, it will be necessary for you to complete a new application.

By clicking "Apply Now" and/or "SUBMIT APPLICATION" the applicant understands and agrees to the above statements.