Parts Advisor

Responsible for the timely and accurate ordering and delivery of automotive parts to our customers. Communicating with both customers and suppliers ensuring the best value and service is always provided.

• →Process orders from customers via supply network.
• →Ensuring all orders provide the best value, availability and delivery timelines for our customers.
• →Develop strong working relationships with key stakeholders and external suppliers.
• →Continually build product knowledge in order to have positive communication with suppliers.
• →Use systems effectively to monitor and update orders and keep customers informed.
• →Communicating via email and phone on a daily basis.
• →Accurate and timely upload of invoices to the system.
• →Process and prepare invoices upon completion of delivery.
• →Liaise with finance department and others to ensure customers are charged correctly and suppliers pay on time.
• →Provide additional customer support and participate in ad-hoc projects as required.

• Strong attention to detail
• Ability to deal professionally with customers and suppliers
• Excellent communication skills in all areas
• Experience of using multiple computer systems and Microsoft office software
• Capability to complete multiple tasks and competing priorities
• Resilient when under pressure

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better – Be bold. Challenge the norm - make small improvements often.

• Win together – Be a team player. Win together, learn together, respect each other.