F&B Server- Palm Heights

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RetailRestaurant Server

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Quick Summary

Key Responsibilities

Delivers exceptional service consistently Mandatory

Technical Tools

RetailRestaurant Server

We are accepting applications for the following position:

Responsibilities

~2 min read

→Delivers exceptional service consistently
→Mandatory requirement: Proven knowledge and hands-on experience with fine dining service standards as applied at Tillies and Yashinoki
→Proven understanding of international service standards for casual dining concepts
→Greets each guest promptly, courteously, graciously with eye contact, a smile and good posture
→Recognizes regular guests and greets them by name
→Offers guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness
→Serves and clears food and beverage items in an unobtrusive and professional manner
→Familiar with the menu, including preparation, ingredients and description
→Familiar with the wine list and wine and beverage service including stemware used
→Completes opening and closing side work as assigned and has all tables set according to standard
→Provides confident and educated advice on menu options as well as food and beverage pairings, including specials for the day
→Serves any dishes to guests while explaining the contents and preparation
→Presets tables with appropriate items for each course when necessary
→Follows the established procedures to ensure knowledgeable, correct and efficient order taking
→Carries trays with all food and beverage items
→Resets tables quickly and efficiently
→Ascertains a guest’s satisfaction and handles any problem which may arise by informing a manager of the problem and how it was resolved
→Recognizes and addresses potential intoxicated, disruptive or undesirable guests
→Conducts self in a professional manner at all times to reflect the international hotel standards.

Requirements

~1 min read

Minimum 3 years of relevant experience
High School Diploma or Equivalent
Strong menu/wine/beverage knowledge with pairing expertise.
Excellent communication, multitasking, and problem-solving in a fast-paced environment.
Physical ability to carry trays, stand for extended periods, and navigate outdoor/indoor spaces.