Retail Manager

We are now accepting applications for the following position:

• Supervise and support Retail Attendants to deliver exceptional guest service and achieve sales targets.
• Train, coach, and develop team members on product knowledge, sales techniques, and brand standards.
• Deliver a personalized shopping experience for hotel guests, members, VIPs, and celebrity clientele.
• Assist with scheduling, daily operations, opening/closing procedures, and staff supervision.
• Process and oversee sales transactions, cash handling, and POS operations.
• Maintain luxury visual merchandising standards and ensure the boutique is clean, organized, and guest-ready at all times.
• Oversee inventory management, stock replenishment, merchandise receiving, and inventory counts.
• Resolve guest concerns professionally and in accordance with luxury service standards.
• Ensure compliance with security, loss prevention, and company policies.
• Support retail events, activations, promotions, and VIP experiences.
• Collaborate with hotel departments to ensure seamless guest experiences.

• Minimum 3 years' supervisory experience in luxury retail, fashion, jewelry, or premium hospitality.
• Proven leadership and team development skills.
• Strong sales, customer service, and relationship-building abilities.
• Experience with merchandising, inventory control, and retail operations.
• Proficiency with POS systems and Microsoft Office.
• Excellent communication skills and a polished professional appearance.
• Passion for luxury brands and exceptional guest experiences.
• Ability to work evenings, weekends, public holidays, and special events.

Salary: USD$50,000.00 - USD$60,000.00 per annum

Benefits: In accordance with Cayman Islands law

Location: Grand Cayman

Employment Type: Full-Time