Domestic Violence Floater Resident Assistant

The Floater Resident Assistant, Domestic Violence Services supports the programs of ACTS that make a difference in the lives of our neighbors in crisis. Floaters are Resident Assistants who are assigned to fill vacancies created by the temporary absences or position vacancies and to cover open shifts due to emergencies.  Resident Assistants are responsible for the safety and comfort of the shelter residents. They provide support and trauma-informed care to domestic violence victims using the trauma-informed approach.  This position is in charge of managing the daily operations of the shelter and also answering the domestic violence crisis hotline during the shift.  Shifts are days and/or overnights, including holidays.   Flexibility in the schedule is required.   

Required Knowledge, Skills and Abilities:  

• Excellent team orientation demonstrated with a positive attitude self-motivation, and resourcefulness.  
• Strong client-orientation and compassion. 
• Strong dedication to maintaining confidentiality. 
• Ability to establish and maintain professional boundaries in working with clients. 
• Ability to present a professional, courteous and helpful demeanor to clients, co-workers and the public.  

 Preferred Knowledge, Skills and Abilities: 

• Bilingual capability (English and Spanish, French or Arabic) 

 Education and Experience: 

• High school diploma or equivalent required 
• Experience working in the field of housing, (dealing with domestic violence victims, complex trauma services or homelessness), preferred 
• Coursework in higher education in any human service field (trauma, counseling, social work), preferred 

 Physical Requirements:  

• Ability to meet the following physical requirements: included but not limited to: bending, squatting, and pushing/pulling/lifting up to 50 pounds, twisting, kneeling and standing/sitting for long periods of time. 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Equal Employment Opportunity Policy 

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Drug-Free Workplace Policy 

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.