Implementation Executive - UpMarket

ADP is hiring an Implementation Executive.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Executive you will provide guidance, insight, and coaching to your team. Your client onboarding team will carry the ADP relationship forward after a sale and enable the first interaction between small business clients and ADP's industry-leading payroll and HR solutions. You and your team will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success -- carrying the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise. 
• Multi-Task - Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams.
•  You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. 

TO SUCCEED IN THIS ROLE: Required Qualifications:

• 8 years of experience working in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• Workforce Now expertise highly preferred for this role
• Prior ADP Implementation leadership experience (Team Leader or Manager) highly preferred for this role
• Proficient in the latest web technologies and working knowledge of various operating systems
• Certifications that may include Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training