India NAS Benefits Core - Lyric 171777 - Internal

ABOUT THE ROLE We are seeking a highly skilled Benefits Service Consultant to provide advanced functional and technical support for a portfolio of clients. In this role, you will act as a key point of contact for clients and vendors, ensuring seamless delivery of benefits services while resolving complex issues across systems and processes. You will combine analytical expertise, client relationship management, and problem-solving skills to deliver exceptional service and business outcomes. WHAT YOULL DO Client Support & Relationship Management - Serve as the primary point of contact for clients and vendors for complex inquiries - Build and maintain strong client relationships - Act as liaison between clients and internal teams Issue Resolution & Analysis - Research, troubleshoot, and resolve system, configuration, and data issues - Conduct root cause analysis and coordinate resolution across teams - Manage case lifecycle and ensure timely closure Project & Configuration Management - Manage client projects including analysis, estimation, configuration, testing, and deployment - Ensure client approval prior to implementation - Maintain issue logs and project documentation Data, Reporting & Compliance - Generate reports and analyze data to support client needs - Ensure compliance with operational standards and regulatory requirements Process Improvement - Identify opportunities to improve processes and client experience - Recommend solutions and contribute to continuous improvement initiatives
Shift:Service( 05:30 PM - 02:30 AM)
Skill:Voice Generic
JobCode:Client Account Management
Grade/Level:G2L2
##LI-DNIWHAT WERE LOOKING FOR - Strong analytical and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment - Excellent verbal and written communication skills - Strong client relationship and stakeholder management skills - Ability to work independently and collaboratively - Proficiency in Microsoft Office tools PREFERRED QUALIFICATIONS - Experience in client service or account management - Exposure to benefits administration or HR systems - Experience working across cross-functional teams - Background in process improvement or project coordination EDUCATION - Bachelors degree or equivalent experience - Certifications such as CEBS, SHRM, or PHR are a plus