MAS India CX/BPI H Mgr 171354 - Internal

Role: Business Transformation (BPI) (G2L2) Description: As a BPI team member, you will be responsible for the execution and delivery of key business and technology initiatives at ADP, and bring a senior level of expertise to lead, identify opportunities and address key execution-oriented challenges. The role requires developing and nurturing organizational relationships, being highly effective in consulting with leaders, having a clear execution focus and results-driven mentality as well as subject matter expertise, continuous personal and professional learning, and growth. Responsibilities: Act as the User Champion, with key consideration towards delivering an exceptional client and associate experience Alignment to a specific digital transformation/technology initiative and provide the subject matter expertise required to successfully launch that initiative from start to finish Act as the conduit between the Service Delivery organization and other key stakeholders to ensure the successful rollout of various technologies, projects, and processes Identify opportunities for additional use cases (e.g., automation, process streamlining) within the application of that service technology Identify the path to achieving client and internal adoption of the tools used as well as the value realization outlined in the initial business case Provide end-to-end ownership of tasks and deliverables pertaining to a select portfolio of initiatives and to oversee its successful completion Document research & outcomes into organized and supportable recommendations (using MS PowerPoint, MS Excel) etc. Create presentations to support leadership discussions Qualifications: Candidate must have a strong knowledge about ADP US/Canada Payroll in Majors Business Unit and offerings Completed 18 months in current role Experience in synthesizing complex information and creating presentations for senior / leadership / executive audience Experience in improving processes, identifying gaps and solutions Managing stakeholders expectations in complex situations Ability to communicate effectively and develop strong working relationships with senior leaders within the organization Shift Timings: Flexible working in different shifts as per business requirements (Most common shifts being 4PM-1PM IST and 5:30 PM-2:30 AM IST) Personal Characteristics: Individual is a go-getter in their current role and organization who is forward thinking with a passion for challenging the status quo and continuous improvement Superior verbal and written communication skills, including presentation and facilitation skills Emotional intelligence and ability to relate to a variety of personality types Structured problem-solving skills along with analytical and logical thinking ability Detail oriented, while able to grasp the Big Picture Technologies: -MS Office must
Shift:Technical( 04:00 PM - 01:00 AM)
Skill:Voice Generic
JobCode:Business Analyst
Grade/Level:G2L2
##LI-DNIRole: Business Transformation (BPI) (G2L2) Description: As a BPI team member, you will be responsible for the execution and delivery of key business and technology initiatives at ADP, and bring a senior level of expertise to lead, identify opportunities and address key execution-oriented challenges. The role requires developing and nurturing organizational relationships, being highly effective in consulting with leaders, having a clear execution focus and results-driven mentality as well as subject matter expertise, continuous personal and professional learning, and growth. Responsibilities: Act as the User Champion, with key consideration towards delivering an exceptional client and associate experience Alignment to a specific digital transformation/technology initiative and provide the subject matter expertise required to successfully launch that initiative from start to finish Act as the conduit between the Service Delivery organization and other key stakeholders to ensure the successful rollout of various technologies, projects, and processes Identify opportunities for additional use cases (e.g., automation, process streamlining) within the application of that service technology Identify the path to achieving client and internal adoption of the tools used as well as the value realization outlined in the initial business case Provide end-to-end ownership of tasks and deliverables pertaining to a select portfolio of initiatives and to oversee its successful completion Document research & outcomes into organized and supportable recommendations (using MS PowerPoint, MS Excel) etc. Create presentations to support leadership discussions Qualifications: Candidate must have a strong knowledge about ADP US/Canada Payroll in Majors Business Unit and offerings Completed 18 months in current role Experience in synthesizing complex information and creating presentations for senior / leadership / executive audience Experience in improving processes, identifying gaps and solutions Managing stakeholders expectations in complex situations Ability to communicate effectively and develop strong working relationships with senior leaders within the organization Shift Timings: Flexible working in different shifts as per business requirements (Most common shifts being 4PM-1PM IST and 5:30 PM-2:30 AM IST) Personal Characteristics: Individual is a go-getter in their current role and organization who is forward thinking with a passion for challenging the status quo and continuous improvement Superior verbal and written communication skills, including presentation and facilitation skills Emotional intelligence and ability to relate to a variety of personality types Structured problem-solving skills along with analytical and logical thinking ability Detail oriented, while able to grasp the Big Picture Technologies: -MS Office must