Relationship Manager

Do you enjoy building strong client relationships and ensuring customer satisfaction and loyalty?

Do you want to be responsible for developing strategic relationships with executive management teams to guarantee customer satisfaction and retention?

Are you the person who wants to oversee outsourced services for multinational clients and drive revenue growth?

As a Relationship Manager, you will help our clients maximize the value of ADP’s products, services, and solutions.

You have the ability to build outstanding relationships and quickly earn the trust of customers. You will be responsible for actively developing and maintaining relationships with a large portfolio of ADP clients.

Through telephone, virtual, and/or face-to-face interactions, you will provide support at both tactical and operational levels, with the goal of increasing customer satisfaction with ADP’s services. You will ensure the highest possible level of customer satisfaction and encourage long-term client loyalty. In addition, you will help clients make optimal use of ADP’s product offerings and contribute to revenue growth.

We are a global leader in HR technology, offering the latest AI and machine learning-enhanced solutions for payroll, tax, human resources, benefits administration, and much more.

Act as a trusted advisor and subject matter expert at operational, tactical, and strategic relationship levels.

Coordinate complaints and escalations and follow up on customer requests.

Identify situations that may impact customer satisfaction and ensure any impact on clients is minimized.

Manage customer contracts and conduct negotiations regarding contract renewals.

Identify and create commercial opportunities within the existing client base and communicate sales opportunities to the Sales department.

Develop and execute proactive customer engagement programs.

Encourage customers to become ADP references and advocates.

Optimize revenue and profitability within the portfolio.

Enhance clients’ product knowledge and product utilization.

Monitor continuous improvement initiatives and customer information.

Follow up actions based on NPS results.

Bachelor level education or equivalent.

Experience maintaining and expanding business relationships.

Proactive and customer-focused mindset.

Results-driven and accountable.

Strong Dutch and English communication skills.

Knowledge of HCM systems and payroll basics.

Competitive fixed salary

Fully employer-funded pension plan

13th-month salary

8% holiday allowance

Company car or mobility allowance

Hybrid working and flexible hours