RS - Client Success Org. 171499 - Internal

Support the Manager in executing operational strategies and business goals. Drive day-to-day team operations and workforce planning coordination. Handle client escalations and ensure timely resolution. Monitor service quality and coach associates with improvement opportunities. Conduct training, knowledge-sharing sessions, and performance reviews. Publish operational reports, dashboards, and business updates. Partner with SMEs, WFM, and leadership teams to improve productivity and client satisfaction. Maintain strong relationships with internal and US-based stakeholders.
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Voice Generic
JobCode:Voice Operations
Grade/Level:G3L1
##LI-DNILeadership and people management Client and stakeholder management Escalation management Coaching and development Process governance and quality management Analytical and reporting skills Strong verbal and written communication Problem-solving and decision-making