Sr. Director Client Services, COS - National Accounts

In this role as Sr. Director, you will report to the DVP of Comprehensive Outsourcing Services and will sit on the organization’s SLT. You will be responsible for supporting and assisting in the formulation of the overall strategy for servicing and supporting their assigned market segment within a Service Center Region. Responsible for the direct management and support of several service teams within a defined market segment. Ensures performance results across a variety of metrics and measures, including NPS, client retention, productivity and associate engagement. Drives associate development and performance through the direct management of the service teams and service managers. Engages in the direct support, guidance, and development of assigned direct reports. Leverages the available analytics, client feedback and associate input to create a superior experience for clients and associates. Uses experience, as well as anecdotal and empirical data, to recommend initiatives to improve the service experience.

As the Sr. Director, you will continuously review the quality and productivity results by individual, team and market segment. Reviews performance daily, coaching where improvement is needed and providing recognition as appropriate. The success of this position is measured by the quality, client retention, productivity and associate advancement and retention results for the assigned client base and direct reporting teams.

You will need to be an engaging leader that provides leadership, strategic focus, and alignment with COS standards to ensure an exceptional experience for ADP Clients! This client focus is critical, and you will primarily engage with C-Suite and other client leadership.

We can’t forget that you will have strong talent management, change management, business/finance, and process analysis experience, which is essential to success

• Experience noted above, OR
• Military experience (NCO+) where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• MBA or advanced degree
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
  Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training