Senior Technical Support Engineer

The Handler TSE provides high level technical support for FT-handling/ die-probing and high-power thermal solution supporting ASP regional Field-Service Engineer and customers.

This role bridges GSEC, field service, R&D and global teams;

• Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler/ Prober) Safety, quality and performance.
• NPI evaluation planning preparation and execution as planned.
• Provide accurate feedbacks on evaluation results, performance data or gaps to R&D.
• Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling/ probing & thermal solutions.
• Responsible for technical knowledge and skills up program for field services teams and customers.

1. →Escalation support excellent

• →Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
• →Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.

1. →NPI evaluation support

• →Evaluation preparation and execution as planned.
• →Compiling data analysis and conclusion review with R&D.
• →Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.

1. →Quality and Safety

• →Handle product safety tracking follow up and management. RFI, FCO, ANZEN.
• →Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.

1. →Knowledge Transfer

• →Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
• →Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.

• →Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
• →Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
• →Strong troubleshooting and problem-solving skills.
• →Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
• →Excellent communication for internal/external customers support, technical sharing and R&D collaboration.
• →Extended working hours & weekend/ holiday support might be required for critical project or escalation support demands.