Bartch House Transplant Manager

Day (United States of America)

601 E Rollins St

Orlando

Florida

32803

Manages daily operations, including guest check-ins and check-outs, reservations, and financial transactions. Oversees staffing, volunteer management, and scheduling to ensure 24/7 coverage. Maintains cleanliness and organization of the house, including room turnover and laundry. Provides a welcoming and supportive environment for guests, offering assistance with wayfinding and accommodations. Ensures compliance with safety and liability guidelines for staff and guests. Organizes and assigns duties for all shifts, ensuring effective communication and teamwork. Recruits, trains, and manages staff and volunteers, providing coaching, development, and performance feedback. Manages the budget for supplies, food, pantry items, and events, working within budget constraints. Maintains positive relationships with partners and vendors, coordinating services such as cleaning, laundry, and food vendors. Collaborates with the Transplant Institute, inpatient units, guest services, and the Foundation to enhance guest experiences. Organizes and participates in fundraising events and coordinates community donations. Provides house tours and presentations to visitors and key stakeholders. Remains on-call for house emergencies and provides coverage for other shifts and weekends as needed. Other duties as assigned.Knowledge, Skills, and Abilities:
• Point of Sale and Customer Relationship Management (CRM) software; advanced use of software applications: Microsoft Word, Excel, PowerPoint, etc. [Required]
• Ability to develop and maintain data bases as required. [Required]
• Ability to multitask in a fast pace, limited staff environment. [Required]
• Strong communication skills with ability to understand written and verbal instructions. [Required]
• Ability to prioritize and complete projects in a timely manner. [Required]
• Self-motivated, detailed oriented, organized. Ability to work independently and as a team member. [Required]
• Ability to respect and maintain confidentially of all guests, staff, and volunteers. [Required]
• Good listening and problem-solving skills. [Required]
• Friendly, tactful, compassionate, and able to cope with and offer comfort to people in periods of intense emotion and stress, yet able to remain objective. [Required]
• Leadership, management and team building skills. [Preferred]

Education:
• Bachelor's [Required]

Field of Study:
• of Arts degree in Hotel or Hospitality Management, Business Administration, Communications or related field

Work Experience:
• 1+ of customer service or hospitality experience [Required]
• 3+ of supervisory or managerial experience [Required]
• 5+ of experience in related field [Preferred]
• Experience in customer service, hospitality management [Preferred]
• Experience working with and managing volunteers [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

$21.17 - $39.38