Epic Training Analyst

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Engages in ongoing professional development activities to maintain and enhance job-related knowledge, skills, and competencies.
• Other duties as assigned.
• Collaborates with others to deliver highly effective training and support to all levels of team members.
• Deploys a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from team members.
• Delivers onboarding, training, go-live support, and develops continuous improvement strategies for new department acquisitions and new Providers.

• Has extensive EHR implementation and training experience.
• Demonstrates extensive knowledge of adult learning styles and training delivery in support of physician practice operations.
• Ability to identify education and training needs in a healthcare setting and actively participate in program optimization activities.
• Demonstrates advanced knowledge of developing, coordinating, and implementing various training methods and techniques.
• Actively assesses staff support needs to plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment.
• Ability to lead the development and delivery of effective training presentations and resources.
• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS).
• Displays advanced knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
• Shows advanced level of communication skills (verbally and in writing) with all levels of employees, facilitate group processes and change.
• Self-motivated with excellent organizational, analytical, writing, and interpersonal skills.
• Demonstrates strong conflict resolution and customer relation skills.
• Excels at prioritization and coordination of multiple projects.
• Communicates strong understanding of applicable policies and procedures.
• Demonstrates advanced knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.
• Experienced in all Microsoft Office applications. [Required]
• Must have a valid driver’s license and reliable form of transportation.
• Experience in process mapping and process mapping tools (Microsoft Visio) [Preferred]

• Bachelor's [Required]

• Prior Epic experience or Credentialed Trainer Certification [Preferred]

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelor's degree OR
• Associate's degree and 2+ years of highly relevant experience with 1+ year being in physician practice operations OR
• High School Grad or Equivalent and 4+ years of highly relevant experience with 2+ years being in physician practice operations

• EPIC Credential (EPIC CRED) [Required]
• Registered Nurse (RN) [Preferred]
• Certified Medical Assistant (CMA) [Preferred]
• Registered Medical Assistant (RMA) [Preferred]
• Emergency Medical Tech Cert (EMT) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.