Manager of Risk Management

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• The Manager of Risk Management oversees the system for identification and analysis of loss or injury exposure, maintaining both mandatory and voluntary incident reporting systems.
• Provides statistical analysis on areas of risk to identify, evaluate, eliminate, or reduce incidents in high-risk areas.
• Coordinates risk education classes for new orienteers and provides continuing education on an annual and as-needed basis.
• Serves as a conduit of information on legal questions and an advisory resource in risk matters for clinical staff.
• Facilitates root cause analysis (RCA) projects for issues/errors with life-threatening potential or serious injury/death.
• Reviews records and documentation on potentially compensable events and reports liability claims to administration and corporate risk management.
• Assures proper and timely investigation of accidents and incidents, including gathering information and sequestering equipment.
• Coordinates legal processes for scheduling statements, depositions, and trial appearances in response to subpoenas.
• Facilitates the patient grievance process, ensuring grievances are investigated and directing inquiries to appropriate directors and managers.
• Performs other duties as assigned.

• Competent in use of electronic medical record software. [Required]
• A thorough understanding and continuing education of the regulatory environment including HIPAA Privacy Rules and Regulations. [Required]
• Quick critical thinking and analytical skills for unassisted problem solving and conducting thorough, accurate compliance reviews and/or audits. [Required]
• Personable and approachable to maintain good interpersonal relationships. [Required]
• Ability to consistently interact with others in ways that enhance understanding, respect, cooperation, and problem-solving. Excellent interpersonal communication skills and a collaborative style for interaction with a broad spectrum of healthcare disciplines. [Required]
• Ability to handle complex situations/issues in a sensitive environment, managing potentially volatile interactions objectively and following through with all projects on time. [Required]
• Detail-oriented, motivated, organized, and able to function independently. Capable of working quickly under pressure, meeting frequent deadlines, and managing competing priorities. [Required]
• Effective public speaking and teaching skills. [Required]
• Flexible hours depending on need. [Required]
• Working clinical knowledge of hospital topics related to accreditation, regulatory compliance, etc. [Required]
• Demonstrates strong leadership, organizational skills, and problem-solving abilities. [Required]
• Excellent interpersonal, verbal, and written communication skills. [Required]
• Ability to provide conflict resolution and fair negotiation skills when dealing with customers. [Required]
• Proficient in policy development and initiates programs and processes to ensure patient safety through risk/harm program reduction. [Required]
• Proficiency in preparing and presenting professional presentations. [Required]
• Advanced knowledge of communication skills to effectively investigate risk concerns. [Required]

• Bachelor's [Required]

• Master's [Preferred]

• In Marketing, Business, or related field

• 3+ years in risk management or related management experience [Required]

• An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:

• Bachelors degree AND 3+ years of experience OR

• Associates degree AND 5+ years of experience OR

• High School Grad or Equivalent AND 7+ years of experience.

• Driver's License (DL) [Required]

• Registered Nurse (RN) [Preferred]

• Certified Professional in Healthcare Risk Management (CPHRM) [Preferred]

• Basic Life Support - Certification (BLS) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.