Non-Certified PCT/Front Desk

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Assists the provider in opening and closing procedures and attends scheduled market calls and ongoing training.

• Greets patients in friendly manner and assists them through self-scheduling at kiosks or online.

• Manages the patient waiting area proactively by addressing patient needs and communicating wait times.

• Performs daily inventory of medical and office supplies and communicates ordering needs to the practitioner on duty.

• Ensures all patients complete customer engagement surveys.

• Generates customer awareness of the clinic and its services by disseminating marketing materials and talking to customers.

• Maintains clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day, and checks bathroom cleanliness.

• Facilitates clinic and patient flow by preparing patients in exam rooms and collecting and entering demographic data, insurance information, and medical history.

• Elevates patient concerns and immediate care needs to the provider on duty and serves as a chaperone for exams as requested.

• Fills patient cancellation slots efficiently to keep provider schedules booked.

• Communicates cordially and professionally with patients via phone and in person to meet their needs promptly.

• Advocates for services such as sick visits, flu shots, vaccines, and physicals.

• Performs other duties as assigned.

• Proficient with computer programs with word processing: PowerPoint, Excel, Word [Preferred]

• Demonstrates interpersonal skills by effectively communicating with all levels of management and staff. [Preferred]

• Strong emphasis on organizational skills and strong attention to detail and ability to multi task. [Preferred]

• Ability to deal with data that is of a sensitive and confidential nature (HIPAA). [Preferred]

• Ability to work independently and in a team environment. [Preferred]

• Excellent verbal and written communication skills. [Preferred]

• High School Grad or Equiv [Required]

• N/A

• 1+ years of experience in patient care [Preferred]

• N/A

• American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred]

• National Registry of Emergency Medical Technician (NREMT) [Preferred]

• Certified Nurse Assistant (CNA) [Preferred]

• Basic Life Support - CPR Cert (BLS) [Preferred]

• NHA Certified Patient Care Technician/Assistant (CPCT/A) [Preferred] OR NCCT Patient Care Technician (NCPCT) [Preferred] OR AMCA Patient Care Technician Certification (PCT-C) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.