Pharmacy Processing Technician II

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday, 8:30am - 5:00pm

Responsible for the provision of distributive functions and pharmacy operational tasks. This position assists the pharmacist with preparing and dispensing medications, inventory management, pharmacy billing, customer service, and regulatory compliance. This role accurately responds to prescription dispensing requests, coordinates medication access and adherence, prepares medications for pharmacist review, performs claim adjudication, and processes customer account reconciliation.

• Submits claims, follows up on denials, and ensures proper reimbursement. 
• Provides answers to patient questions and addresses patient concerns.
• Contacts prescribers’ office regarding clarification on missing prescription information and prescription coverage details, keeping the patient informed during the process.
• Assists pharmacists in preparing and dispensing medications.
• Actively performs pharmacy technician functions and maintains active proficiency in pharmacy specific computer systems and operational programs.
• Performs data entry tasks by inputting prescription information into the pharmacy system.
• Processes claims adjudication and copay assistance billing for new prescription orders and refill requests, ensuring appropriate National Drug Code (NDC) selection and shipping method are selected at the time of dispense.
• Other duties as assigned

• Strong verbal and written communication, organizational, problem-solving and customer service skills [Required]
• Knowledge of medical terminology and vast understanding of mathematical principles to perform pharmaceutical calculations. [Required]
• Knowledge of third-party pharmacy insurance providers and claims processing [Required]
• Knowledge of Federal and State laws governing the practice of pharmacy and delegation of responsibilities including which tasks may only be performed by a licensed Pharmacist. [Required]
• Moderate proficiency in MS Office: Word, Excel, and Outlook [Required]

• High School Grad or Equiv [Required]

• 1+ year of pharmacy technician experience, in a retail pharmacy, mail-order pharmacy, central fill, or hospital setting [Required] OR
• Completion of a pharmacy technician student internship at AdventHealth in a retail or hospital setting, in lieu of pharmacy technician experience. [Required]
• Previous experience in a managed healthcare organization, medical insurance company, pharmacy benefit management or other healthcare related entity. [Preferred]
• Specialty pharmacy experience [Preferred]

• Registered Pharmacy Technician (RPhT) [Required]
• NHA Certified Pharmacy Technician (CPhT) [Preferred] OR PTCB Certified Pharmacy Technician (CPhT) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.