RN Navigator Specialty Prog

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday - Friday, 8am-5pm

• Acts as the primary point of contact for patients, addressing non-clinical questions and concerns.
• Provides information about appointments, procedures, billing, and general inquiries.
• oordinates and schedules patient appointments, follow-ups, and referrals.
• Provides patients with information and resources about their care, including pre and post-procedure care, medication guidelines, and lifestyle recommendations.
• Maintains accurate and up-to-date patient records, including appointment details and communication logs.
• Works closely with healthcare providers, administrative staff, and other departments to ensure seamless patient care.
• Coordinates tests, procedures, and treatments.
• Addresses and resolves issues or concerns during the patient care process, such as appointment conflicts, billing discrepancies, or communication barriers.
• Collaborates with other team members to improve processes, share information, and provide comprehensive patient care.
• Other duties as assigned.

• Team-centered leadership and facilitation skills; ability to interact appropriately with department/teams to facilitate process development, quality improvement, and interaction with patients/families and the specialty program team [Required]
• Strong organizational, communication, and customer relations skills; ability to communicate effectively with diverse populations [Required]
• Knowledge of insurance verification and authorization process [Required]
• Understanding of insurance requirements for scheduling medical tests [Required]
• Flexibility in prioritization; ability to multitask; critical thinking/problem solving skills [Required]
• Proficiency in Microsoft (Word and Excel) [Required]
• Effective oral and written communication skills [Required]
• Ability to speak confidently with physicians and leadership [Required]
• Self-directed with the ability to be a part of a team [Required]
• Knowledge of medical terminology [Required]
• Knowledge of computer software, particularly Cerner, Aria, Athena, and Sunport [Preferred]

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

• N/A

• 2+ years experience as a medical/surgical nurse [Preferred]

• N/A

• Registered Nurse (RN) [Required]
• Basic Life Support - CPR Cert (BLS) [Required]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.