Senior IT Service Management ServiceNow Analyst

Day (United States of America)

900 HOPE WAY

ALTAMONTE SPRINGS

Florida

32714

Coordinates with stakeholders to gather and document service requirements and specifications. Designs and implements service level agreements (SLAs) and operational level agreements (OLAs). Develops service design packages that include service models, architectures, and processes. Manages the transition of new or changed services into the live environment, ensuring minimal disruption. Oversees the configuration management process to maintain accurate records of service assets and configurations. Manages change requests and assesses their impact on existing services. Monitors and analyzes service performance to ensure compliance with SLAs and identify areas for improvement. Develops and maintains incident management processes to quickly resolve service disruptions. Implements problem management practices to identify root causes and prevent recurring issues. Coordinates release management activities to ensure smooth deployment of new or updated services. Provides training and support to service desk and operations staff on new or updated services. Collaborates with IT and business teams to ensure alignment of service management practices with organizational goals. Other duties as assigned.

$72,786.83 - $135,385.27

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.