Supervisor - Medical Office

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Manages day-to-day operations of the team and department.

• Adheres to labor and budget guidelines while monitoring team time and attendance according to policy.

• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested.

• Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.

• Monitors the department's work for accuracy and workflow.

• Identifies own learning needs and seeks opportunities for growth.

• Keeps up with assigned workload and seeks assistance when necessary.

• Communicates all team member situations to the manager.

• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.

• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.

• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.

• Ensures team members are oriented to the department at the time of hire and addresses progressive counseling according to policy.

• Performs other duties as assigned.

• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]

• Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]

• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]

• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]

• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]

• Ability to manage diverse personalities [Required]

• Ability to adapt in ever changing healthcare environment [Required]

• Ability to follow complex instructions and procedures, with a close attention to detail [Required]

• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required]

• Exceptional customer service skills [Required]

• Advanced understanding of insurance knowledge and benefits [Required]

• Advanced understanding of hospital electronic medical report (EMR) system [Required]

• Basic medical terminology [Required]

• Must be able to read, write, and speak conversational English [Required]

• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Preferred]

• Intermediate medical terminology [Preferred]

• Bilingual – English/Spanish [Preferred]

• Associate [Required]

• in related field

• Lead or supervisory experience [Preferred]

• An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:

• Associates degree AND 0+ years of experience OR

• High School Grad or Equivalent AND 2+ years of experience.

• Certified Healthcare Access Associate (CHAA) [Preferred]

• Basic Life Support - CPR Cert (BLS) [Required]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.